About Route Optimizer

Q.1 What do various search categories mean?

Category Meaning
Called Number You can search by Called numbers. Say, you want to search calls for Bangladesh. Just enter 880 into this cell, you will get all calls for Bangladesh.
From Number - To Number You can search calls for every second with Route Optimizer!! Just adjust the date and time you want to see report and click Search. You will get your desired result
Disconnect Cause Your can find out calls by disconnect cause. Say, you want to search calls that disconnected normally. Just enter there 10[Normal call clearing] and you will get your result
NAS IP NAS IP is your gateway IP. You can select your desired Gateway from a dropdown menu.
Remote IP Remote IP is your originating IP, from where calls are coming to your gateway
Out Channel Out Channel is the number of port of your Gateway. You can see by port CDR by selecting port number from this list
Distribution By You can get data by port, by hour, by date and by Data Source. When you will select by port, it will show you Port Wise data, when you will select by hour, it will show you data distributed by hour, when you will select by date, you can see data for your selected date at a time. When you will select distribution by Source, you will be able to see data of all sources added under your user.
Last Specific Minutes For better understanding of current performance of the data source, you can see performance of last specific minutes by selecting an option from here. Say, if you select 30 minutes; it will always show you last 30 minutes performance.
Auto Refresh You don't want to click search button again and again to refresh data? No problem, just select auto refresh time from the list and see what happens!!

Q.2 What is the meaning of Colors?

Route Optimizer will show gateway performance with three colors; Red, Yellow and Green. Three color denotes three different condition of the route. Red color denotes very bad performance of the route,Yeallo color denotes that something is wrong with the route, need to be checked and green denotes that route is performing fantastic. Route Optimizer will show you color on basis both ASR(Average Success Rate) and ACD (Average Call Duration).So, you will see actual condition of the route. The Table below will describe the function of colors more clearly.
ASR ACD Color Comment
ASR<30 ACD<2 Performing Very Bad
45>ASR>30 3>ACD>2 Something is wrong! Please Check it.
Asr>45 ACD>3 Fantastic Performance!!

Q.3 Why there is little difference between data of Route Optimizer and my other CDR for same Data Source and same data?

Please don't be surprised if you see some mismatch of data for same Gateway and same data with another CDR. There might be mismatch of time of the server. If you can set same time for both of the server, you will be able to overcome this problem. Otherwise, there will be little mismatch.

Q.4 Why I can't set Date and Time while using Last specific time?

There is no need to set Date and Time while using Last specific time option. Because, when you will use last specific time option, you will want to see just that time performance and it will be always updated.

Q.5 How can I create invoice?

You can create invoice very easily. You will find Invoice option with Billing on Navigation menu. There, you can search with various category to get your desired date. Tech Prefix means Technical Prefix, if you use any prefix in your route, then you should set that here to find out your expected data. You can enter here Destination Name, Rate and Currency Manually. It will show in the invoice as you post data here. After setting everything perfectly, now you can search for data. Now, you should save data you get. After saving data, you will be forwarded to another page name Saved Records. You can enter here your company information, billing information, invoice information, signature etc. You can upload your company logo and scanned singnature also. You need to select from saved data for which one you want to make invoice. Now, just click on Create Invoice button and your Invoice is ready!!

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Latest Updates

2007-03-27
Synchronous ICT participates in BASIS SoftExpo2007 More...
2007-02-22
Synchronous ICT participates in BASIS Regional IT More...
2007-02-02
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